Terms and conditions

Our Terms and Conditions apply to all orders you place in our Ears Gears shop.

If you purchase vouchers from us, the same rules generally apply, unless we explicitly state otherwise.

The products in the shop are not yet a binding offer; they simply show you what we offer. Only when you submit your order do you make us a concrete offer.

Shortly after your order, you will receive an email confirming receipt of your order.

We do not permanently store your contract text (i.e. all details of your order). However, you will receive all important information and our Terms and Conditions again by email so you have them for your records.

All prices in the shop are final prices. We do not show VAT because we use the small business regulation. You will see any shipping costs separately during the ordering process before you pay.

You can conveniently pay through our payment provider Mollie. Payment is processed via a checkout page provided by Mollie. You will see the available payment methods during the ordering process.

As soon as you submit your order, the invoice amount is due. Your account or credit card will be charged depending on the selected payment method.

And very important: The products remain our property until they are fully paid for.

Our products are handmade and are individually crafted for you only after you place your order.

Delivery time is normally between 7 and 14 working days after receipt of payment, unless stated otherwise in the shop.

We deliver exclusively to the address you provide during the ordering process. Unfortunately, self-collection is not currently possible.

Should it happen that a certain material is temporarily unavailable (through no fault of our own), we will of course inform you immediately. If you prefer not to wait in such a case, we will gladly refund the amount already paid.

In principle, as a customer you have a statutory right of withdrawal, meaning the right to cancel an order within a certain period.

However, since our products are usually handcrafted according to your individual wishes, we cannot revoke the purchase once we have started production.

You can find all the details in our withdrawal instructions.

If a product has a defect or fault, the statutory warranty rules apply, meaning your right to rectification, replacement, or withdrawal.

We naturally assume full responsibility if we make a serious error or if health or life is affected. This also applies under the Product Liability Act.

However, if only a minor error occurs and we slightly negligently breach an important obligation, we are only liable to the extent that can reasonably be expected in such a case.

For everything else, meaning cases where no statutory or special liability applies, we assume no liability.

If you provide us with your own content for your product, such as texts, names, or images, you ensure that you actually own the rights to them and are allowed to use them. We are not liable for rights violations arising from your information.

We reserve the right to refuse orders if the requested content violates laws or our values - for example, offensive, discriminatory, or extremist motifs.

Our gift vouchers are valid until the end of the third year after purchase. Remaining amounts are retained, but payment or interest is not possible. You can only redeem them before completing the order, not for purchasing additional vouchers.

Promotional vouchers (e.g. discount campaigns) are only valid during the specified period, not purchasable, not combinable, and not redeemable for cash. Retrospective redemption is excluded.

If the voucher value is not sufficient, you can pay the rest with another payment method. Vouchers are transferable - so they can also be given as gifts.

German law applies to our contracts, but not international sales rules.

If you live in another country, the statutory consumer rights of your place of residence naturally remain in effect.